Last Updated: August 13, 2026

At Elite Dermaesthetica, we respect your privacy and are committed to protecting the personal information you provide when you use our website, request an appointment, contact our clinic, use our virtual consultation services, or purchase products through our online store.

Elite Dermaesthetica is a dermatology, aesthetic medicine, lifestyle and wellness clinic located at 120/12, Bosun Adekoya Street, Victoria Island, Lagos, Nigeria.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following types of information:

Personal Information

We may collect information such as:

• Full name

• Email address

• Telephone or mobile number

• Address and billing/shipping information

• Date of birth or age where required for our services

• Information you provide when contacting us

• Appointment and consultation details

• Information submitted through website forms

• Information provided when purchasing products from our online store

Health and Medical Information

When you request or receive healthcare services, you may voluntarily provide information relating to your health, skin conditions, medical history, treatment preferences, medications, allergies, photographs, consultation details, or other information necessary to provide appropriate care.

Because health information can be sensitive, we take reasonable measures to protect it and limit access to authorized personnel and service providers where necessary.

Payment and Transaction Information

If you purchase products or services through our website, payment information may be processed by third-party payment providers. We may receive transaction-related information such as payment status, order details, billing information, and transaction references.

We do not intend to store complete payment card details on our website when payment processing is handled by an authorized third-party payment provider.

2. Information Collected Automatically

When you visit our website, certain information may automatically be collected, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• Website usage and interaction information

• Cookies and similar technologies

This information may be used to maintain website functionality, improve performance, understand visitor behavior, and help protect our website against security threats.

3. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries and messages

• Schedule and manage appointments

• Provide dermatology, aesthetic, wellness and related healthcare services

• Conduct virtual consultations where applicable

• Communicate with you regarding appointments or services

• Process and fulfill online orders

• Process payments and transactions

• Provide customer support

• Send important service-related communications

• Improve our website, services and patient experience

• Maintain records required for operational, legal or healthcare purposes

• Detect, prevent and investigate fraud, abuse or security incidents

• Comply with applicable legal and regulatory requirements

• Send marketing or promotional communications where permitted and where appropriate consent has been obtained

Elite Dermaesthetica describes its services as including dermatology, lifestyle medicine and wellness, health concierge services and aesthetic medicine.

4. Appointment and Contact Forms

When you submit information through an appointment request or contact form, we use the information you provide to respond to your request and arrange the requested service.

The website currently collects information through forms including name, email address, phone number and message details.

Please avoid submitting unnecessary sensitive medical information through general contact forms unless specifically requested.

5. Medical and Healthcare Information

If you become a patient or request healthcare services, we may process information necessary to provide, coordinate and manage your care.

Access to healthcare-related information is restricted to authorized personnel and appropriate service providers who need the information for legitimate purposes.

We may also disclose information when required or permitted by applicable law, regulation, court order, or other lawful process.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly

• Remember preferences

• Understand website traffic and usage

• Improve website performance

• Provide relevant website functionality

• Help maintain website security

• Support analytics and marketing activities where applicable

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.

7. Third-Party Services

We may use trusted third-party service providers to support our website and business operations, including providers for:

• Website hosting

• Analytics

• Payment processing

• Appointment or communication systems

• Email and messaging services

• Website security

• Shipping and order fulfillment

• Marketing and advertising services

These providers may process information on our behalf and are expected to use appropriate safeguards and only process information for authorized purposes.

We do not sell your personal information simply because you use our website.

8. Online Store and Orders

Our website includes an online shop where customers can purchase skincare and related products.

When you place an order, we may collect information necessary to process and fulfill your purchase, including:

• Customer name

• Contact information

• Billing information

• Delivery address

• Product and order information

• Payment or transaction information

• Order history

This information may be shared with payment, shipping and fulfillment providers where necessary to complete your transaction.

9. Communications

If you provide your contact information, we may contact you regarding:

• Appointment confirmations

• Appointment reminders

• Changes to appointments

• Orders and deliveries

• Requests or enquiries

• Healthcare-related communications

• Important service announcements

• Website or policy updates

Where permitted by applicable law, we may also send promotional or marketing communications.

You may opt out of non-essential promotional communications by following the unsubscribe instructions included in those communications or contacting us directly.

10. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Our website states that protecting the confidentiality and security of personal information is a priority and describes encryption of data in transit and at rest as part of its security practices.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining appropriate business and healthcare records, resolving disputes, complying with legal obligations, and enforcing our agreements.

The retention period may vary depending on the type of information and the purpose for which it was collected.

12. Disclosure of Personal Information

We may disclose personal information when reasonably necessary:

• To provide healthcare or other requested services

• To authorized employees, healthcare professionals and service providers

• To process payments or fulfill orders

• To provide website hosting, security, analytics or technical support

• To comply with applicable laws and regulations

• To respond to lawful requests from authorities

• To protect the rights, safety and property of Elite Dermaesthetica, our patients, customers or others

• In connection with a merger, acquisition, restructuring or transfer of business assets, where legally permitted

We do not disclose personal information for purposes unrelated to the reason it was collected unless permitted or required by law.

13. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of information where legally permitted

• Request restriction of certain processing

• Object to certain uses of your information

• Withdraw consent where processing is based on consent

• Request information about how your data is processed

• Opt out of certain marketing communications

Some requests may be subject to legal, medical-record, security or other applicable requirements.

To exercise your rights, please contact us using the details provided below.

14. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

Where healthcare services are provided to minors, information may be collected and processed as necessary to provide those services and in accordance with applicable laws and professional requirements.

15. International Data Transfers

Some of our technology, hosting, payment, communication or other service providers may process information outside Nigeria.

Where personal information is transferred to another country, we will take reasonable steps to ensure that appropriate safeguards are applied as required by applicable law.

16. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content or policies of third-party websites. We encourage you to review the privacy policy of any external website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us:

Elite Dermaesthetica

Address:
120/12, Bosun Adekoya Street,
Victoria Island, Lagos, Nigeria

Phone: +234 806 595 5271

Email: care@elitedermaesthetica.com

Alternative Email: elitedermaesthetica@gmail.com

The contact information above is listed on Elite Dermaesthetica’s current Contact page.

19. Consent

By using our website, submitting information through our forms, requesting our services, or purchasing products through our online store, you acknowledge that you have read and understood this Privacy Policy and that your information may be processed as described above, subject to applicable law.

Elite Dermaesthetica reserves the right to update this Privacy Policy when necessary to reflect changes in our services, technology, legal obligations or privacy practices.